Refund Policy

1. One-time payments

Every licence is a one-time payment. Each product's price and licence period are shown on its product page. There is no subscription, so there's nothing to cancel and you're never charged automatically.

This policy applies to every product. Where a product has its own rules, they're set out in section 5.

2. Keys you haven't activated

• You can cancel within 14 days of purchase and get a full refund, as long as the key hasn't been activated.
• To cancel, open a support ticket in the customer portal or email [support email], and tell us which key or order it is.
• We revoke the key and refund you to the original payment method within 14 days of receiving your request.

3. Keys you've activated

When you buy a key, you ask us to make it available straight away and you agree that your right to cancel ends when you activate it. After activation, a key can't be refunded for a change of mind or for time you haven't used.

4. If the software doesn't work as described

Tell us through a support ticket and we'll work to fix it. If we can't fix it within a reasonable time, you may be entitled to a price reduction or a full or partial refund. If you're a consumer, these rights come from the Consumer Rights Act 2015, and nothing in this policy affects them.

5. What isn't a fault in the software

For every product, problems caused by a computer or server that doesn't meet the requirements on the product page, or by your own network, domain or DNS settings, aren't faults in the software.

MFI AI Gateway

MFI AI Gateway includes no AI model access, so the following aren't faults in the software and aren't grounds for a refund:

• charges from your AI providers;
• a provider's limits, outages, or decisions about your account, such as a restriction or suspension.

AfterFormatAIO

• The programs AfterFormatAIO installs are made by other companies. Their features, prices, licences and behaviour after installation aren't faults in AfterFormatAIO.
• If a maker changes its website or installer and a program on the supported list stops installing, we'll update its profile. If we can't restore it within a reasonable time, section 4 applies.

We'll still help you through support where we can.

6. How to cancel

Send us a clear statement that you want to cancel. You can use this form, but you don't have to:

7. Business customers

We apply the same policy to business customers. The statutory rights mentioned above apply to consumers.

8. Contact

MAGCODE LTD, [registered office address]. Email: [support email].